We love our patients — and we want them to love the care they receive!

Our goal is to make sure every one of our patients has a fantastic experience with our hearing care providers, and that each gets the results they really need. Whether it’s something as simple as a hearing consultation or as impactful as a full hearing aid fitting, making our patients happy is what we’re here for. See what they have to say about our practice!


Marcia Carlson – 6/24/2022

The sounds I can hear now that I had difficulty hearing before are:



Husband - TV - Everything - Didn't realize what I was missing!



Please tell us your overall experience with our practice and our staff:



Most of all I like your people. They always treat us well. I especially like Vasilike Rauch Au. D. She is professional and so fun and so good - so happy we found her.


Nancy Meehan – 5/31/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



Chimes hanging on a person's porch, waves in Lake Michigan with more clarity, small planes overhead, different birds, understanding speech better.



The sounds I can hear now that I had difficulty hearing before are:



Listed above. I keep picking up on sounds that I had not realized it was missing before such as creaking wind and well list goes on.



In what ways have your hearing aid(s) improved your quality of life?



I am much better able to converse with people in all kinds of situations. There's less strain on people to talking with me. Not perfect but so much better.



Since receiving hearing aid(s), my family has noticed:



My husband is learning that I can hold my own in general conversations. I rely on him much less so strong sense of independence.

*A special note - it has been especially enjoyable being able to converse with a soft spoken neighbor and hearing her laugh. I've known her for a year and never was able to hear her laugh!!!



Please tell us your overall experience with our practice and our staff:



Absolutely very helpful and very professional, I appreciate their straight forwardness and at the same time showing a sense of understanding as to what I may be experiencing.


Tim King – 5/24/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



I don't say "excuse me?" or "what did you say?" anymore. I can hear people behind me!



The sounds I can hear now that I had difficulty hearing before are:



People who talk softly, being able to hear conversations in a crowded room.



In what ways have your hearing aid(s) improved your quality of life?



I hear EVERYTHING!



Since receiving hearing aid(s), my family has noticed:



They don't have to repeat!



Please tell us your overall experience with our practice and our staff:



To Dr. Rauch and her staff: Completely service oriented, pro-active. They make you feel special. A few other staffs out there could learn a lesson from them!


Bruce Garwood – 4/19/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



Birds chirping



The sounds I can hear now that I had difficulty hearing before are:



Different tones.



In what ways have your hearing aid(s) improved your quality of life?



They allow me to listen without asking to repeat what was said.



Since receiving hearing aid(s), my family has noticed:



See previous question!



Please tell us your overall experience with our practice and our staff:



Dr. Rauch and staff provided me with great customer service at each and every visit. They made sure my needs were being met and I was satisfied with my hearing aids. Thank you, Dr. Rauch and staff!!


Matt Smith – 4/13/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



I can hear the conversations at the table while dining out and can hear the waitress/waiter now.



The sounds I can hear now that I had difficulty hearing before are:



Voices and the clock ticking.



In what ways have your hearing aid(s) improved your quality of life?



I can be part of the conversation again!



Since receiving hearing aid(s), my family has noticed:



I don't have the T.V. turned up as loud and my wife doesn't have to repeat things too often.



Please tell us your overall experience with our practice and our staff:



Everyone is always kind and helpful. Dr. Rauch definitely works hard to fine-tune the hearing aids to get the best result. Very satisfied.


Christine Demaskos – 4/13/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



I can now listen to the TV and converse with people and I can hear their responses.



The sounds I can hear now that I had difficulty hearing before are:



The dishwasher running, clocks ticking, soft comments, and I can understand when people talk to me even when they are talking from another room.



In what ways have your hearing aid(s) improved your quality of life?



I can be a part of the conversation now, and before I would lose interest because I wasn't hearing every word.



Since receiving hearing aid(s), my family has noticed:



That they don't have to repeat things 3 times, that I am more engaged in the conversations.



Please tell us your overall experience with our practice and our staff:



I can't say enough good things about Vasilike Rauch. She is a true professional and has designed the hearing aids to fit my ears perfectly. She has tremendous experience and is a very concerned with her patients ability to hear.

Mike Martin – 3/23/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



(Dr. Rauch's voice 🙂 ) I can hear the ending of words. I hear and understand in crowds. Birds chirping.



The sounds I can hear now that I had difficulty hearing before are:



Its really hard to say, because I don't know what I couldn't HEAR! Every sound is more Amplified.



In what ways have your hearing aid(s) improved your quality of life?



Family gatherings are more enjoyable! My spouse doesn't have to repeat herself.



Since receiving hearing aid(s), my family has noticed:



I've lowered my speaking volume. I also interact more in conversations.



Please tell us your overall experience with our practice and our staff:



Staff has been very professional. They're understanding and individualize my sessions. Dr. Vasilike Rauch is very informed, knowledgeable, and thorough.

Jinese Breland – 3/23/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



Birds singing! Even in winter!



The sounds I can hear now that I had difficulty hearing before are:



Words and melody of songs.



In what ways have your hearing aid(s) improved your quality of life?



Communication with my husband, work associates and customers.



Since receiving hearing aid(s), my family has noticed:



When watching TV/Movies together, I'm not as annoying! (i.e. "turn up the tv", "replay that last sentence", etc)



Please tell us your overall experience with our practice and our staff:



The live by the "Golden Rule"

Katryna Jeffrey – 3/1/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



Nature sounds, voices, music



The sounds I can hear now that I had difficulty hearing before are:



Anything soft or muffled



In what ways have your hearing aid(s) improved your quality of life?



Communication with my husband and others



Since receiving hearing aid(s), my family has noticed:



I'm not saying "huh" all the time or "what did he say?" Much less frustration for me and everyone else.



Please tell us your overall experience with our practice and our staff:



Dr. Rauch and staff are very caring and considerate.



I felt they weren't there to automatically sell me hearing aids but to evaluate or help solve my problems. No pressure.



M. Robert Chiu – 2/23/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



I can hear while only wearing one hearing aid



The sounds I can hear now that I had difficulty hearing before are:



Just sounds of any kind



In what way have your hearing aid(s) improved your quality of life?



I have had hearing aids for almost 15 years. This one has just made it easier



Since receiving hearing aid(s), my family has noticed:



I am still able to hear



Pleas tell us your overall experience with our practice and our staff:



I have enjoyed your personalities and expertise!

R. Michael Millikin – 2/23/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



Crisper sounds outdoors and while watching TV. Bird songs are particularly clearer.



Please tell us your overall experience with our practice and our staff:



Dr. Rauch is very thorough with the first hearing test and through the fitting of the hearing aid, and also for needed adjustments. Stephanie and the staff have provided above average help with appointments and insurance filings.

Dwight Forman – 2/14/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:


I can hear better



The sounds I can hear now that I had difficulty hearing before are:


Wonderful!



In what ways have your hearing aid(s) improved your quality of life?


Happy I can hear all friends



Since receiving hearing aid(s), my family has noticed:


a big difference.



Please tell us your overall experience with our practice and our staff:


I am threilled to be able to hear all the time.

Jo Ann T. – 1/26/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



Conversations with friends and family. Hearing TV.



The sounds I can hear now that I had difficulty hearing before are:



TV and speech and just about everything else.



In what ways have your hearing aid(s) improved your quality of life?



I don't have to ask people to repeat themselves or pretend I hear when I don't. Interactions with others are better. Overall a very big improvement



Since receiving hearing aid(s), my family has noticed:



Not much. I was pretty good at compensating for my hearing loss. My sister expected my hearing to be perfect afterwards. I have profound hearing loss, she had unrealistic expectations. I had to train her not to expect me to hear her when she was in another room or talking to my back.



Please tell us your overall experience with our practice and our staff:



Great!! Helpful, courteous, worked with me to get the most out of my hearing aids. Addressed issues in a timely manner.

Don M. – 1/26/2022

The sounds I most enjoyed since receiving my hearing aid(s) are:



the best I have in years



The sounds I can hear now that I had difficulty hearing before are:



The feature of changing channels is the best part that works for me.



In what ways have your hearing aid(s) improved your quality of life?



Saves time by asking (what did you say?)



Since receiving hearing aid(s), my family has noticed:



that I can hear better



Please tell us your overall experience with our practice and our staff:



No complaints, complete information on the workings. I like my hearing aids. If I stand outside BellTone with a sign, will you bail me out?

Edna O.

The quiet - non-ringing in my ears when I wear my hearing aids. Not so much "sounds" but I can understand dialogue on TV shows that I couldn't always hear before without turning up the volume. I don't ask "what did you say?" so often. I don't ask them to repeat what they just said. All very positive, encouraging and knowledgeable. Answered my questions and calmed my nervousness about practical care for them.

Anna Amanatidis – 10/19/2021

The sounds I most enjoyed since receiving my hearing aid(s) are:

words are clearer




The sounds I can hear now that I had difficulty hearing before are:

TV is better, conversations better




In what ways have your hearing aid(s) improved your quality of life?

Stopped the buzzing in my ears




Since receiving hearing aid(s), my family has noticed:

I'm not misunderstanding them, and stopped asking them to repeat themselves multi times. Lower volume on TV, less yelling while on the phone.




Please tell us your overall experience with our practice and our staff:

I want to thank Dr. Rauch and her team for the wonderful job they did. Everyone is so caring and attentive. Dr. Rauch is amazing! She is so knowledgeable, patient, and explains everything. Thoroughly, in a way I can understand. Big Huge Thank You!

Betty Werner – 9/16/2021

The sounds I most enjoyed since receiving my hearing aid(s) are:

Birds - sermons - grandchildren - children - husband - friends




The sounds I can hear now that I had difficulty hearing before are:

Outside like birds - other good conversations




Since receiving hearing aid(s), my family has noticed:

I don't say "what" anymore




Please tell us your overall experience with our practice and our staff:

Very happy with staff and hearing aids

Robert Marcinski – August 30, 2021

The sounds I most enjoyed since receiving my hearing aid(s) are:

Easier to listen to News, TV shows, and the Radio.



The sounds I can hear now that I had difficulty hearing before are:

Able to hear things without turning the volume up.



In what ways have your hearing aid(s) improved your quality of life?

Easier to hear and less saying "pardon me", when talking to someone.



Since receiving hearing aid(s), my family has noticed:

They have not responded.



Please tell us your overall experience with our practice and our staff:

From DR. Vasilike Rauch to all them, they were great, very understanding and allowed us as much time as we needed.

Sharon Hofferth – August 30, 2021

The sounds I most enjoyed since receiving my hearing aid(s) are:

The birds singing, Church.



The sounds I can hear now that I had difficulty hearing before are:

My grandson, who always speaks low.



In what ways have your hearing aid(s) improved your quality of life?

I can be part of conversations that I used to just sit quietly.



Since receiving hearing aid(s), my family has noticed:

I don't say "what??" as often



Please tell us your overall experience with our practice and our staff:

Very helpful, friendly, and accommodating.



Tammy Jaeger – August 4, 2021

The sounds I most enjoyed since receiving my hearing aid(s) are:
Being able to hear people who talk to me without asking them to repeat it.



The sounds I can hear now that I had difficulty hearing before are:
Communications with others, TV.



In what ways have your hearing aid(s) improved your quality of life?
Since my stroke, the hearing aids have increased my hearing in all ways of my life.



Since receiving hearing aid(s), my family has noticed:
I am able to follow conversations since my hearing aids.



The staff and Dr. Rauch are very kind and [I] always have a positive experience. Keep up the good work.



Tammy Jaeger

5/17/2021

The sounds I most enjoyed since receiving my hearing aids are: Joan enjoys being able to participate in conversations with others. Prior to her new hearing aids, we mistook her not being able to hear with her dementia.

The sounds I can hear now that I had difficulty hearing before are: Joan can now hear the TV and conversations around her.

In what ways have your hearing aids improved your quality of life?: Joan is more talkative and her memory has improved since being able to hear.

Since receiving hearing aids, my family has noticed: Joan's memory has improved greatly due to being able to communicate better with her family and caregivers.

Please tell us your overall experience with our practice and our staff: The staff was amazing. Everyone was so patient with Joan and made the whole experience great

Timothy S. Jenkins

The sounds I enjoy hearing most since receiving my hearing aids are family, friends, and co-workers. Devices like a TV or radio no longer need to be turned up to a higher volume.

The sounds that I can now hear with less difficulty than before are human voices. I no longer have to ask others to repeat themselves. Also, common outdoor sounds like birds.

The hearing aids have improved my life by providing the means to reengage with others and life in general.

Since receiving hearing aids, my family has noticed that I am more active and willing to be social.

Everyone at Professional Hearing Management has been wonderful! They take their time with you, thoroughly explain everything, and conduct timely follow-ups. I highly recommend them.

Stephen Hutson

The sounds I most enjoyed since receiving my hearing aids are talking on iPhone, watching tv.

The sounds I can hear now that I had difficulty hearing before are birds, TV, iPhone, radio.

I am much more aware of things happening around me. Since receiving hearing aids, my family has noticed I can hear them talking to me. They don't have to shout.

[I'm] pleased with the attention and pleasant attitude of all involved [at Professional Hearing Management]

Francis Long

Since I received my hearing aids, I've most enjoyed hearing the birds' songs and dialogue in movies and TV shows. I used to have trouble hearing all the pitches when listening to music, but now it sounds better as I can hear them all! My quality of life has improved because now I am able to hear well in noise, like parties and restaurants. Since receiving hearing aids, my family has noticed the TV does not have to be turned up, I do not need as much repetition.

I have had hearing aids for 8 years. My first aids were supplied by Dr. Dickey. The most recent hearing aids came from Dr. Rauch. I have been highly satisfied with the service and hearing aids.

Thank you Dr. Rauch!

Dorothy Kats

The sounds I most enjoyed since receiving my hearing aids are people!
The sounds I can hear now that I had difficulty hearing before are speaking on the telephone and conversations in person in small groups.
My hearing aids have improved my quality of life by being able to talk to people.
Since receiving hearing aids, my family has noticed I can now carry on normal conversation over the telephone.
My overall experience with the practice and staff was good, friendly, and professional.

February, 2021

J. Pullins, Patient Since (September 2020)

I most enjoy just hearing the TV at a normal volume and hearing people talking to me on the phone. I had difficulty before with people talking low and all the sounds that are outside and in the house. I hear so many different sounds that I haven't heard in a long time. And I don't have to ask people what did they say a couple of times. My family has noticed that I don't have to have the TV turned up higher. My hearing aids have helped me while talking on the phone and hearing what people are saying to me and asking me. I can hear so many things so much clearer and better. Everyone was courteous and very pleasant to talk to and very helpful.

Nancy Capouch, Patient Since (12/17/2019)

I have checked out several hearing practices. Your doctor and staff were more supportive and helpful. Your doctor seems to have more knowledge on my hearing condition.

Mary K. Jeselnick, Patient Since (November 11th, 2019)

MUSIC! I hear the tonality and even the words of songs. Sound of a siren and smaller, tiny sounds. Also, I can hear water running from a further distance. Being able to turn down specific noise — i.e. the wind and background noise has improved my quality of life. And being able to bring a specific phone call to my ear!

My family has noticed that I don't ask for things to be said as much, that I often complain more that my husband's voice is too loud. But, I can hear the TV at a lesser decibel and a siren. I enjoy wearing my hearing aids because of all of the above!! Extremely professional, friendly, patient, and experienced — smiling and looking and speaking clearly to me.

Margaret B.

Dr. Rauch and her staff are so very caring and patient people. They are knowledgeable beyond belief.

October 7th, 2019

Judith Schumacher

Since receiving my hearing aids, I have most enjoyed hearing and understanding my sister talk. I used to have a hard time hearing the TV, but not anymore! And no more ringing in my ears. I am now able to once again enjoy activities from the past, like watching movies. People can't even tell I am wearing them. I know what is going on in every situation. They make me hear what is going on in the world. My overall experience with your practice has left me very impressed. I'm very happy with everyone at Professional Hearing Management. So glad I decided to get hearing aids.

September 18th, 2019

Betty A. Nichols

The sounds I have enjoyed hearing most since receiving my hearing aids are the Sunday sermon at Church, sounds of nature, and the TV. I had a hard time hearing regular conversations with friends before, but now I don't. Hearing aids have improved my quality of life by allowing me to not be afraid to participate and join a new committee. Since receiving my hearing aids, my family has noticed that I don't say, "Ha?" anymore! They have helped me with everything. I don't know that I "enjoy" wearing my hearing aids, but they have improved my quality of life. Professional Hearing Management are friendly, accommodating, and very knowledgeable. I give them a very high rating. Thanks for all you did.

July 2019

R.P.

When attending a workout class I can hear instructions. I no longer have to rely solely on visual. I most enjoy hearing music, birds, leaves blowing in the wind, and creaking in the floor. Before, I couldn't hear phone voice, little kid voices, group conversation in a restaurant, and people with soft voices. My hearing aids have improved my quality of life by allowing me to utilize a mobile phone and participate in a group discussion at normal voice levels. Since receiving my hearing aids, my family has noticed they can speak at a normal voice level and they don't need to repeat their comments, requests or instructions. My hearing aids have helped in restaurants and bike riding - I can hear riders behind cars, dogs, etc. I enjoy wearing my hearing aids because clarity of voices has returned to my life.

June 2019

P.B.

I enjoy wearing my hearing aids because they make everyday life much more enjoyable and clear.

Frank Kramer

Participation in conversations is far less stressful and the TV does not drive my wife from the room.

Janet Johnson

My family had been encouraging me to get hearing aids and are very happy that I did.

Jack E. Baer

The sounds I most enjoyed since receiving my hearing aids are the noises outdoors, the birds and children playing on the playground. The difficulty before with conversations while I meet people out and about I can now hear. Hearing aids have improved my quality of life by allowing me to hear the normal voices in front of or behind me. Since receiving hearing aids, my family has noticed they don’t have to repeat things over and over. My hearing aids have helped me in crowds at the gym and public places, as well as restaurants and ball games. I enjoy wearing my hearing aids because they are doing what I wanted them to do. There are some things that a person NEEDS to hear for safety information such as “Look out for cars or falling objects,” and now I can!

David Fitzpatrick

The sounds I most enjoyed since receiving my hearing aids are Bugs! Music is great. I can hear the words of the songs now. My guitar sounds good again, something I have missed so much. I can finally hear the television and birds in the mornings, voices in normal conversation, and my dog’s toenails against the kitchen floor. Hearing aids have improved my quality of life by allowing me to socialize much more frequently without always asking, “Huh?” Since receiving my aids, my family has noticed that conversation is more enjoyable and more frequent. They don’t have to translate to me or repeat things. My aids have helped me in noisy environments, conferences, meetings, etc… I enjoy wearing my hearing aids because I can hear things I have not heard in 20 years. I wish I would have gotten them sooner!

R.D.

The sounds I most enjoyed since receiving my hearing aids are nature and the chirping of the birds. Before receiving the hearing aids, I had difficulty hearing the television and the telephone ringing downstairs while I was upstairs. Hearing aids have improved my quality of life by helping me to understand people talking. My family has noticed that the volume on the television is down since I received my aids. My aids have helped me in bible study groups that can reach up to 14 people. I enjoy wearing my hearing aids because I’m not missing the wonderful sounds that I was missing. Thank you!

Sharon Harness

I have most enjoyed hearing the birds this spring. I could hear them before but they are so much louder and clearer. I can hear the TV better, people in restaurants, and rain hitting the window. Hearing aids have improved my quality of life by helping me so much at work. Also, my family does not have to repeat themselves as much. Since receiving my hearing aids, my family has noticed I talk softer. Also, I do not respond with “what?” as often. I enjoy wearing my hearing aids now because I feel more like a normal person being able to hear and understand everything now. I wish I had gotten hearing aids much sooner. They have made me feel so much better. I love them and I recommend them to anyone who needs them.